Description: Interviewing: I knew in the first 2 minutes... by Lisa F. Tourville from The Stepping Stone Newsletter, September 2001, Issue No. 7.

Description: Panelists discuss opportunities to improve medical cost trends through underwriting, healthcare benefit designs, contracting, network management, claims operations, and medical management. From the Record of the Society of Actuaries, Vol. 31, No. 2, Session 40

Description: Panelists discuss the current trend environment and estimating future trend. From the Record of the SOA, Vol. 29, No. 2, Session 52

Description: Full version of The Stepping Stone Newsletter, August 2000, Issue No. 4.

Description: Recent health-care cost trends have exhibited significant variability by insurer, geographic area and type of benefit. Employers and insurers are increasing co-pays and reimposing managed care provisions. How have these factors affected the measured trend. From the Record of the Society of Actuaries, Volume 30, No. 1, Session 17

Description: Speaker discusses the new style of management which uses appropriate interpersonal skills to motivate and inspire employees, and which builds relationships where the whole is greater than the sum of the parts. From the Record of the Society of Actuaries, Vol. 23, No. 3.

Description: 2001 SOA Annual Meeting, New Orleans. Health care cost trends have substantially increased in the past two years. Panelists discussed the factors contributing to these increased trends, the prospect for further increases in the future, and national health care issues.

Description: Presenters discuss effective interviewing techniques which focus on applicant ability and willingness to do the job, as well as manageability once on the job. From the Record of the Society of Actuaries, Vol. 25, No. 3.

Description: This session is geared to give participants a keener insight into the post September 11 factors underlying health care cost trends and how others in the industry view the future of health care costs. From the Record of the Society of Actuaries, Volume 28, No. 2, Session 4

Description: Message from the Chairperson by Lisa F. Tourville from The Stepping Stone Newsletter, March 2000, Issue No. 3.