Description: From a session at a meeting of the Society of Actuaries held in San Diego, CA, June 22-23, 2000 The instructor led participants in a discussion of examples of inappropriate communications and the impact on individuals and organizations. A model showing the relationship between perception and intent was demonstrated.

Description: In this interactive teaching session, number 115TS at the 1999 Annual Meeting of the Society of Actuaries held October 17-20 in San Francisco, the instructor discusses how businesses are seeking to improve retention. This session examines the costs of employee turnover, and trends, concepts, and practices presently producing results to reduce it. From the Record of the Society of Actuaries, Vol. 25, No. 3.